Built to work together. Counterpoint has a connector for posting branch sales into the finance system, and the help desk covers both.
Ticketing and AI support for the team that keeps your business running. Response times are tracked and enforced, answers come from your own manuals, and every reply shows exactly where it came from.
Scanner pairs over Bluetooth only after the base is factory-reset. Hold the trigger 8s until two beeps, then rescan the pairing barcode on page 14.
Every AI reply carries the passage it came from, so an agent checks it before sending and nobody takes the answer on faith.
Find the vendor manuals for the hardware you run and add them to the knowledge base, so first-line answers match the equipment on your floor.
A full Arabic interface alongside English, with screens built for a technician working from a phone.
Response and resolution targets run on every ticket, with a complete history of who handled it and when.
An IT help desk for the team that keeps your business running: ticketing with response and resolution targets, plus an AI assistant that answers from your own documentation and shows the source next to every reply.
From your organisation's own knowledge base: your documents, plus vendor manuals for the hardware you run, which you can search for and add from inside the knowledge base. Every answer cites the passage it used, so your team can check it before relying on it.
Yes. The interface runs fully right-to-left in Arabic as well as in English, with screens built for a technician working from a phone.
Every ticket carries response and resolution targets, and the full history of who handled it and when is kept on the ticket.
By monthly subscription, billed in US dollars or Egyptian pounds. Each plan includes a number of team seats, and extra seats are charged per seat. You can start with a free trial at support.pragmatech.work.
Forty-five minutes, in your language, on whichever platform fits your business.